In my last post, you may have noticed the key referenced was for Outlook 2007 (I didn’t because I’d fixed all my workstations with the initial key deletion). When I saw that, I messaged the MS tech I was working with on the issue to ask if both 2003 and 2007 were affected, and indeed they are.
Again, the problem seems to be obscure (Microsoft doesn’t even know why it happens at this point), but here’s the ‘official’ answer for 2003:
For Outlook 2003 we just have to create the key under 11.0 instead of 12 .0 so the registry path would be
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Mail
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