Outlook 2003 Crashes – Redux

Follow up on the previous post, Microsoft support confirmed there is an issue, but they don’t know where the problem got introduced. What they do know is the issue involves loading of the performance counters (the perf.dll) and the following is Microsoft’s recommendation to fix the problem.

…follow these steps to set the registry value that will prevent Outlook from  loading the perf counters.

1.Click Start, click Run, type regedit.exe, and then click OK.

2.Using Registry Editor, locate the following key for Outlook 2007:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail

4. On the Edit menu, point to New, click Key, type CancelRPC, and then press ENTER to name the key.

6. On the Edit menu, point to New, click DWORD Value, type EnablePerfTracking, and then press ENTER to name the DWORD.

7. In the right pane, right-click EnablePerfTracking, and then click Modify.

8. In the Edit DWORD Value dialog box, click Hexadecimal, and then type 9 under Value data.

9. Click OK to quit Registry Editor.

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