So my Rogers Business Internet service went down sometime arount 1 – 1:30 pm today, and calling Rogers support resulted in a “yes there’s an issue, and it will be back up in 3-1/2 hours. That was approximately 7 hours ago.
I called back a couple hours later and was told – about another hour, and I also inquired as to what the issue was. Cut fibre connection, just south of Kanata (near Richmond on Fallowfield Rd.).
Really not great Rogers. 1 point of failure – I understand something like 97 nodes are out in Ottawa. ONE fibre line? Ever heard of ‘redundancy’?
Talk about putting your eggs in one basket.
When’s the next price hike? Gotta keep that share price going up, right?
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I spoke to Rogers tech support and they state 2 cables broke when a dump truck hit the cables. 168 fibers in one bundle and 97 in the secoond … No redundency..
Came back up after 10 pm. One physical point of failure – yeesh.